Shipping and Delivery Policy
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Order Processing: All orders are processed within 12 hours.
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Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase.
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Delivery Timeline: We offer delivery within a maximum of 2 weeks from the date of purchase. This time includes both processing and shipping.
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Shipping Methods: We partner with reliable carriers to ensure timely delivery. The available shipping options and carriers will be displayed at checkout.
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Tracking Your Order: Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
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Shipping Rates: Shipping rates are calculated based on the shipping method, destination, and size/weight of the item. The exact cost will be displayed at checkout before you complete your purchase.
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Free Shipping: We may offer free shipping promotions on certain products or order thresholds. Check our website for current offers.
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Availability: We offer international shipping to select countries. Please be aware that shipping times for international orders may vary depending on the destination.
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Customs and Duties: International orders may be subject to customs duties, taxes, or fees. Customers are responsible for paying any applicable fees. Delivery times may be affected by customs clearance procedures in your country.
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Delayed or Lost Packages: If your package has not arrived within the expected time frame (maximum 2 weeks), please contact us at HomeSlushyContact@gmail.com with your order number, and we will assist in tracking and resolving the issue.
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Incorrect Shipping Address: Please ensure that your shipping address is accurate when placing your order. We are not responsible for delays or failed deliveries due to incorrect shipping information.
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Damaged Packages: If your item arrives damaged, please contact us immediately at HomeSlushyContact@gmail.com with photos of the damaged product and packaging. We will arrange for a replacement or refund.
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